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CUSTOMER SERVICE

At Manhattan Avenue, we’re committed to providing you with a seamless luxury shopping experience. Our dedicated customer service team is here to assist you with any questions or concerns. Whether it’s about your order, our products, or anything else, we're just a message away. Feel free to contact us via email, live chat, or phone. We aim to respond to all inquiries within 24 hours and provide the VIP service you deserve.

Cosmetic Bottle on Podium

OUR TEAM IS AVAILABLE TO SUPPORT

MON-FRI: 8am - 9pm ET

SAT-SUN: 8am - 9pm ET

EMAIL US

info@manhattanavenue.shop

CHAT WITH US​

MON-SUN: 8am - 9pm ET

FREQUENTLY ASKED QUESTIONS

  • How do I place an order?
    Simply browse our curated collection, select the items you’d like to purchase, and proceed to checkout. You can securely pay using various payment methods.
  • Can I modify or cancel my order?
    Once your order is placed, it’s processed quickly. If you need to make changes, please contact our customer service team within 2 hours of placing your order, and we’ll do our best to accommodate you.
  • How do I track my order?
    Once your order ships, you’ll receive an email with tracking information so you can follow your order every step of the way.
  • What should I do if I receive a damaged or incorrect item?
    We’re sorry for any inconvenience! Please contact us immediately with photos of the item and the packaging. We’ll resolve the issue by either sending a replacement or issuing a refund.
  • Do you offer international shipping?
    We ship in the USA and South Africa. Shipping costs and times vary by location, and all international orders are subject to customs duties and taxes.
  • How can I return an item?
    We offer returns within 30 days of purchase for items that are unused and in their original packaging. Please reach out to our customer service team for a return authorization number and instructions.
  • How do I know if an item is in stock?
    Our inventory is updated in real-time. If an item is out of stock, it will be clearly marked on the product page. You can also sign up for restock notifications to be alerted when it’s available again.
  • How do I update my shipping address?
    You can update your shipping address in your account settings. If you’ve already placed an order and need to change the address, please contact our customer service team as soon as possible, and we will assist you.
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